
This course introduces learners to the principles, techniques, and importance of quality control in production and service industries. It focuses on maintaining and improving product and process quality to meet customer expectations and organizational standards. Learners will study various quality control methods, inspection procedures, sampling techniques, and the use of statistical tools for monitoring and evaluating quality. Emphasis is placed on identifying defects, analyzing causes of variation, and implementing corrective actions to ensure continuous improvement.
Course Objectives:
By the end of the course, learners should be able to:
-
Explain the basic concepts and importance of quality control.
-
Identify and apply different methods of quality inspection and testing.
-
Use statistical tools to analyze and control quality.
-
Interpret quality standards and apply them in practical settings.
-
Implement quality improvement techniques within a production or service environment.
Topics Covered:
-
Introduction to Quality and Quality Control
-
Quality Standards and Assurance Systems (ISO, TQM, Six Sigma)
-
Quality Inspection and Testing Methods
-
Statistical Quality Control (SQC)
-
Control Charts and Sampling Techniques
-
Product Defects and Corrective Actions
-
Continuous Improvement and Documentation

